Settings not memorised

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anpgr
Posts: 2
Joined: Mon Oct 22, 2018 11:56 pm

Settings not memorised

Post by anpgr » Tue Oct 23, 2018 12:02 am

Hello,

It seems that the settings & preferences I set (e.g. temp sensor name, min-max values, accuracy) and also custom schedules are not saved. While they work for a while, they are always reset to default values next time I connect. All my custom schedules, apart from one, are erased next time I connect, although I save them every time. Is there a solution to this problem?
Many Thanks

admin
Site Admin
Posts: 69
Joined: Fri May 05, 2017 4:50 am

Re: Settings not memorised

Post by admin » Tue Oct 23, 2018 5:53 am

Hello,

Please, send us a device serial number. It's strange and there's no way to loose your profile settings.

admin
Site Admin
Posts: 69
Joined: Fri May 05, 2017 4:50 am

Re: Settings not memorised

Post by admin » Tue Oct 23, 2018 10:45 am

Hi,

We received your serial number and analyzed your profile. There's nothing unusual in the settings.
Please describe, what you mean with "next time I connect". Maybe, next time when start the application again?
What device you use to control the BBoil - laptop, tablet, phone. Please, send us the model and operation system.
There's only one way to reset the schedules, if change working mode in Settings -> General section.

anpgr
Posts: 2
Joined: Mon Oct 22, 2018 11:56 pm

Re: Settings not memorised

Post by anpgr » Sat Nov 17, 2018 12:47 am

Hi,

This remains a problem. If I create new schedules, e.g. holiday, work week, etc. They are not memorized. When I re-open the app e.g. after 1 hour, the schedule is lost. I use Windows & Android on several Samsung devices so it is not an OS or device issue.

Also, the times of the schedule are 2 hours ahead of the actual time where I am, in London.

admin
Site Admin
Posts: 69
Joined: Fri May 05, 2017 4:50 am

Re: Settings not memorised

Post by admin » Mon Nov 19, 2018 9:55 pm

Please, send us a device serial number.

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